Question 1

How long will my cake stay fresh?

Accepted Answer

Your cake is best enjoyed within 3–4 days when stored in the refrigerator.

Question 2

Can I freeze my cake?

Accepted Answer

Yes. Cakes can be frozen for up to 1 month. We recommend wrapping slices individually before freezing.

Question 3

Do I need to refrigerate my cake?

Accepted Answer

Yes. Store your cake in the refrigerator until a few hours before serving.

Question 4

When should I remove my cake from the fridge?

Accepted Answer

Remove your cake 2–3 hours before serving so it reaches room temperature and the buttercream softens for the best flavour and texture.

Question 5

How much notice do I need?

Accepted Answer

Ready-to-Go cakes can often be collected the same day or within 24–48 hours. Bespoke cakes require advance booking depending on design.

Question 6

Do you offer delivery?

Accepted Answer

Yes. Local delivery is available on selected orders.

Question 7

Can I customise my cake?

Accepted Answer

Absolutely. We love creating bespoke cakes designed around your celebration.

Question 8

Can I personalise my Ready-to-Go Cake?

Accepted Answer

Yes. Most Ready-to-Go Cakes can include a personalised message and, where available, colour options. Personalisation options are shown on each product page.

Question 9

Can I order online?

Accepted Answer

Yes. Most cakes can be ordered directly through our website.

Question 10

Do you cater for allergies?

Accepted Answer

We offer sugar-free, gluten-free and dairy-free options. Please contact us before ordering if you have allergy concerns. All products are prepared in a kitchen that handles common allergens, so we cannot guarantee any product is completely allergen-free.

Question 11

Do you offer local delivery?

Accepted Answer

Yes. We offer local delivery within selected areas around Durham. Delivery availability and charges will be shown at checkout.

Question 12

Can I collect my order from your shop?

Accepted Answer

Absolutely. Simply choose Collection during checkout and select your preferred collection date and time.

Question 13

Can I change my collection date or order?

Accepted Answer

We'll do our best to help. Please contact us as soon as possible. Changes are subject to availability and should ideally be requested at least 72 hours before collection or delivery.

Question 14

What if my cake is damaged during collection?

Accepted Answer

Please inspect your cake before leaving the shop. Once the cake has been collected and accepted, responsibility for safe transport rests with the customer. For deliveries, any issues should be reported immediately upon receipt.

Frequently Asked Questions