Frequently Asked Questions

Your cake is best enjoyed within 3–4 days when stored in the refrigerator.

Yes. Cakes can be frozen for up to 1 month. We recommend wrapping slices individually before freezing.

Yes. Store your cake in the refrigerator until a few hours before serving.

Remove your cake 2–3 hours before serving so it reaches room temperature and the buttercream softens for the best flavour and texture.

Ready-to-Go cakes can often be collected the same day or within 24–48 hours. Bespoke cakes require advance booking depending on design.

Yes. Local delivery is available on selected orders.

Absolutely. We love creating bespoke cakes designed around your celebration.

Yes. Most Ready-to-Go Cakes can include a personalised message and, where available, colour options. Personalisation options are shown on each product page.

Yes. Most cakes can be ordered directly through our website.

We offer sugar-free, gluten-free and dairy-free options. Please contact us before ordering if you have allergy concerns. All products are prepared in a kitchen that handles common allergens, so we cannot guarantee any product is completely allergen-free.

Yes. We offer local delivery within selected areas around Durham. Delivery availability and charges will be shown at checkout.

Absolutely. Simply choose Collection during checkout and select your preferred collection date and time.

We'll do our best to help. Please contact us as soon as possible. Changes are subject to availability and should ideally be requested at least 72 hours before collection or delivery.

Please inspect your cake before leaving the shop. Once the cake has been collected and accepted, responsibility for safe transport rests with the customer. For deliveries, any issues should be reported immediately upon receipt.